Returns & Exchanges - What to do if you need to send your items back

Alongside returns or exchanges, you can read further about the distance sales regulations and after sales support.

Distance Sales

As per the the Regulations set down by the The Consumer Contracts (Information and Additional Charges) Regulations 2013. you have the right to cancel your order. Starting from the time you place the order and ending on the expiry of 14 working days starting from the day after the goods have been received. Please notify us and return the goods within the 14-day cooling-off period. Furthermore the goods must be unused and unwashed or it will be deemed that you have accepted them.

NB – We understand that you have just had a baby. This may mean that you are not able to get to the post office within 14 days. Therefore while legally you are entitled to 14 working days we will allow you 28 days to return it.

After-Sales Support

Should you wish to return your goods please ensure that it is sent back to us within 28 days, unused, with all of the original packaging. Most importantly please print and complete a Returns Note. This should be returned to us with the wrap. We recommend that products are sent back to us via Special or Recorded delivery, as we cannot be held liable for products lost in transit.

Should you wish to exchange your purchase we will do so. However this is providing the item is in the same new condition complete with all packaging. Please print and complete a Returns Note. This should be returned to us with the wrap indicating what you wish to exchange your item for. In addition, all exchanges must be received back to us within 28 days of purchase.

In the event that your Amawrap arrives and something is wrong please contact us promptly.